Website Privacy Policy

This Website Privacy Policy is intended to be read in connection with the Privacy Notice. It describes how we handle personal information collected through our website at https://www.thestoryisntover.ca/ (the “Website”). For information about how we process personal information in the context of our therapy services, please see our Privacy Notice.

By visiting our Website or submitting information to us through the Website, you consent to have your information processed as described in this Privacy Policy.

We collect various types of information through our Website, depending on how you interact with us. This information includes:

• Browser and Device Information. Our Website automatically collects browser and device information from Website visitors. This information includes IP address, browser type and version, operating system, device type, language, screen resolution, and time zone. We and our third-party website provider use this information to provide the Website to you in a readable, user-friendly format, as well as for security and troubleshooting purposes.

• Our Chatbot and Contact Us Form. When you interact with our chatbot or the “contact us” page on our Website, you may provide personal information to us. We process this information to answer your questions, troubleshoot, and otherwise provide you with the service you request. Our third-party website provider may also process and store this information in the course of providing and maintaining our Website. Similarly, our third party chatbot provider may process and store chatbot logs in the course of providing and maintaining the Website chatbot.

• Email List Sign-Up.  If you subscribe to our email newsletters and updates, we will collect your email address in order to send you promotional emails (e.g., newsletters, surveys, deals, etc.). Your email and communication preferences may also be processed and stored by our third-party email platform providers who may send promotional emails on our behalf. You may unsubscribe from these messages at any time.

• Information Collected Automatically. The Website is also equipped to automatically collect information through cookies and other tracking technologies (e.g., web beacons), deployed by us or our website and analytics partners. This information includes browser and device information described above, as well as information about your interactions with the Website, such as pages visited, links clicked, referral source, time stamps, etc. This information is collected by Google Analytics. Google Analytics sends us Website visitor statistics in aggregated form. We use this information to troubleshoot, improve and enhance our Website. For more information about cookies, visit: https://allaboutcookies.org/. You may opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on here: https://tools.google.com/dlpage/gaoptout.  

We may also use and disclose the information collected through our Website: (i) to comply with laws; (ii) to maintain cybersecurity; (iii) to investigate fraud or incidents; (iv) to defend our legal rights; and (v) for other purposes where you have provided your express, informed consent.  

Some of our service providers may store information outside of Canada (including in the US). Accordingly, your personal information may be accessible to lawful orders from foreign courts, law enforcement and national security entities in such foreign jurisdictions. Similarly, if you reside in Quebec, your personal information may be communicated outside of Quebec.

We protect the information collected through the Website with appropriate physical, administrative and technical security measures. However, perfect security does not exist when it comes to data that is collected and processed online. Therefore, we cannot 100% guarantee the security of your personal information collected through the Website.

For more information about your data rights, including your rights to access, correct, or withdraw consent to the continued collection, use or disclosure of your personal information, please consult our Privacy Notice.

Questions and Concerns

If you believe that your personal information has been collected, used, or shared improperly, please reach out to our Privacy Officer, Trish McLean at Trish@TheStoryIsntOver.ca.

If you have any concerns with our privacy practices, you also have a right to file a complaint to your health privacy authorities, such as the Information and Privacy Commissioner of Ontario:

Online: www.ipc.on.ca/en/privacy-individuals/filing-a-privacy-complaint

By Mail: Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400

Toronto, ON M4W 1A8

Our therapists are registered under the College of Registered Psychotherapists of Ontario. You can also submit a complaint to the college here: https://crpo.ca/complaints-reports/.