Online Therapy Across Ontario

For most people, yes. Research consistently finds that virtual therapy can be as effective as meeting in person. What matters most is the connection between you and your therapist, and that comes through on a screen or over the phone.

A phone, tablet or laptop, a decent internet connection, and a private spot where you won’t be interrupted. Headphones help, and a closed door helps more. Some clients use their parked car, and that works too, but please don’t join a session while you’re driving. Your therapist will end the session and ask you to rebook. Prefer to talk by phone? Just let us know.

Yes. Video sessions run on a secure, encrypted platform and follow PHIPA, Ontario’s health privacy law. We never record your sessions.

Fees depend on the therapist and the type of session. Each therapist’s fee is shown on their profile, so you’ll know before you book.

Yes, extended health plans cover online sessions the same way they cover in-person ones. Look for “Registered Psychotherapist” or “Social Worker” in your plan. We can direct bill many insurers for you. Not sure what you’re covered for? Call us and we’ll help you check.

Often, yes. Many teens find it easier to talk from their own room. Younger children usually do better in person, where there’s room to play and create, and your therapist will talk with you about what fits your child. For children and teens, we recommend starting with a full session with you, the parent, before your child’s first session.

Often, yes, but it depends on where you are. Let us know before your session and we’ll check

Life happens. There’s no charge to cancel, just let us know before your session. If you miss a session without telling us, the full fee applies. If late cancellations, within 24 hours of a session, start to happen often, your therapist will talk with you about a cancellation arrangement that works for you both.

It happens, and that’s okay. We’ll set up a free consult with a different therapist. If you need a specialty we don’t offer, we’ll recommend someone outside our clinic who does.

Online therapy isn’t an emergency service. If you’re thinking about hurting yourself or someone else, call or text 988 any time. If you’re in immediate danger, call 911.